Refund Policy

We want you to be completely satisfied with your PC components. If for any reason you're not, here's how our refund policy works:

30-Day Money-Back Guarantee

You have 30 days from the date you receive your order to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. This includes all accessories, manuals, and promotional materials.

Non-Returnable Items

Certain items are exempt from being returned due to their nature. These include:

• Software licenses or digital downloads.

• Gift cards.

• Items that have been physically damaged or altered by the user (e.g., bent CPU pins, scratched components, signs of installation where damage occurred during the process).

• Items missing original packaging or accessories.

• Consumable items that have been opened or used (e.g., thermal paste tubes).

How to Initiate a Return

To start a return, please contact our support team at [Your Support Email Address Here] or [Your Support Phone Number Here]. Please provide your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.

Please do not send your purchase back to the manufacturer. Returns sent without an RMA number may not be accepted or may delay your refund.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label.

For items over £50, we recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at [Your Support Email Address Here].

Exchanges (if applicable)

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at [Your Support Email Address Here] for assistance.

Warranty Claims

This refund policy covers returns for unwanted items. For issues related to product defects after the 30-day return window, please refer to the manufacturer's warranty directly. We can help guide you on how to contact the manufacturer if needed.